General Questions
Absolutely! When ordering something we already have listed on our website and wanting to add a customized element to it, please indicate the request under "special instructions." We will contact you accordingly and the price may vary. You can also email us anytime at jainejwelry62@gmail.com
Yes-- We specialize in custom pieces and love working with clients 1:1 to make their unique visions a reality. Please get in touch with us via email or phone and we will surely be able to help you.
We use all natural diamonds. Our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com
Our team is housed in Los Angeles and our jewelry is manufactured here in LA in the jewelry district.
Yes, you may make changes but do contact us within 12-24 hours of your order being placed.
We do offer resizing for all pieces that are able to be resized. We want you to be happy, so we will be sure to take care of any resizing requests as piece permits.
We have designed several bridal wear pieces such as wedding rings, bands, and men's rings. Please contact our Wedding Jewelry designer, Shaneli who works with clients 1:1 to ensure that their jewelry on their special day is exactly what they imagined it would be. Feel free to email shanelijain@gmail.com with the subject "Wedding Jewelry Inquiry."
Yes-- we have clients all over the world and our Bridal Consultant Team is an expert in working with you remotely. It's the same process as it is in-person, the only difference being you view your diamond selection via HD photos and videos. Please contact shanelijain@gmail.com and jainjewelry62@gmail.com for a free online consultation.
Shipping
Be sure to check the product page for production time associated with your item! In stock items will be processed within 1-2 business days. Please know that it is possible for orders with multiple in stock items to be shipped separately. Once ready, you’ll receive shipping confirmation(s) via email where you can find your tracking number(s)!
Unless specified by client, orders usually ship using FedEx 2-Day within the United States, and FedEx International for international orders.
All jewelry shipments require signature upon delivery. Please know due to the value of the product this is not something we can waive.
- FedEx 2-Day: 2 business days (excluding weekends and holidays)
- FedEx Overnight: arrives the next business day from 10:30am-12:30pm (excluding weekends and holidays)
- FedEx International:2-6 business days (excluding weekends and holidays)
Prices and shipping fees for international orders do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. We are not responsible for these fees, nor for Customs-related delivery delays. If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser. The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.
Returns & Exchanges
Yes-- we offer complimentary returns within 5 working days of the delivery date in the United States. We do not accept returns or exchanges outside of the United States.
When initiating a return, you can choose a refund or an even exchange of the same item in a different size or color.
In order to be eligible for a return, the product must be sent with all tags attached, unaltered, and the item must be in brand new, unworn, salable condition. Returns are subject to inspection and approval by our in-house team.
Absolutely-- contact us at jainjewelry62@gmail.com and shanelijain@gmail.com and we will happily work with you to find something you are happy with as product permits.
Care
This applies to all things diamonds! Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions:
- Remove jewelry before applying shower product, lotion, perfume, or other chemical and/or oil compounds.
- Leave your jewelry at home before engaging in strenuous activities, such as going to the gym!
- Before bedtime, lay your jewelry out flat. Some pieces are okay to be worn daily and nightly.
- Clasp necklaces when storing to prevent tangles.
Use an extremely soft-bristled toothbrush with a dot of dish soap and gently scrub gold and diamonds. Do not clean with any chemicals, abrasives or solvents. We are not responsible for the maintenance of your jewelry, but happy to answer any questions and provide advice accordingly.